In the average salesperson's day, 75 percent of the time is spent on something other than face-to-face customer interactions. By increasing your customer time to consume at least 50 percent of your time, you will increase your contacts, appointments, sales and income. Consider this five-step prospecting process to help you achieve this. First , use a customer-management system (CMS) like salesforce.com. Tools, such as salesforce.com, help you document and track your sales activity. Today, many companies provide similar systems like ACT or Goldmine. Salesforce.com is internet-based and includes sales-tracking software. It's a time saver and organizer. Second , determine your metrics. Selling is a numbers game and a relationship profession. The sales process helps you distinguish yourself in the relationship. The metrics help you to win with the numbers. By knowing the numbers, you can predict your success by your sales activity, which you will track wit...